— Terms & Conditions —
The services provided by The Ironing Service are subject to your compliance with and acceptance of the terms and conditions set forth below. Your use of The Ironing Service services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. The term “the company” refers to The Ironing Service. These do not affect your statutory rights.
Payment
Payment is due on delivery or collection. All payments are non-refundable. Online or bank transfers maybe allowed at the companies discretion and must be paid within 48hrs. Failure to do so will incur a fee of £5.00 then 5% of the outstanding balance per day. We reserve the right to keep customers property and dispose of if payment has not been made within 28 days of completion.
Garment Care
Any garments collected for our ironing service will be deemed to be suitable for ironing.
Any garments collected for our wash service will be deemed suitable for wash & tumble dry. It is the customer’s responsibility to identify and bag separately any delicate, new first wash, special care, hand wash, non tumble dry, non iron or dry clean only items. We cannot take responsibility for any damage, shrinkage or colour run issues if this is not adhered to. The customer is also responsible for highlighting any high value garments (over £100). Should any damage occur to these items and they have not been brought to our attention then a maximum compensation of up to £50 (fifty pounds) will apply. The customer is responsible for any damage caused by items left in clothing such as but not limited to pens, tissues, coins etc. We accept wash orders on the understanding we cannot guarantee to remove any stains or marks. We do not count items when collected or left via or shop counter so we cannot accept any responsibility for any alleged missing items. Missing or damaged items must be reported no longer than 48 hours from delivery or collection from our premises. The company will agree to investigate such claims and resolve if at all possible. If the matter cannot be resolved the company may agree, at its discretion, a good will gesture but will not be more than £50 (fifty pounds). A receipt or proof of purchase for the item/s in question must be produced.
The company will use reasonable efforts to maintain a high-quality ironing and wash service. The company accepts no liability for damage due to ironing or washing of items without care instructions or were the care label has been remove. In these instances we will use our best professional judgment. The company accepts no liability for special care items that require special attention. The company is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewellery , bank cards, keys or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags.
The company is not liable for any preexisting damage to a garment or other item and reserves the right to return any item without ironing or washing it if any preexisting damage is found or if we have a concern about the colorfastness or the age or weakness of the fabric.
Uncollected Items
The company reserves the right to dispose of any items not paid for or collected or a delivery slot is not agreed or delivery has been attempted and failed after 28 days of the completion date. The company shall have no liability whatsoever in respect of items disposed of pursuant to this clause.
Use of Third-Party Service Providers
The company reserves the right to utilise any outsourcer, vendor, or outside service provider for any service, without notice to the customer.
Collection and Delivery
The Ironing Service reserves the right to make a charge for collection or delivery where the address is outside of its normal area of 15 mile radius. Failed collections and deliveries will be charged at £7:50 per visit where a customer has been advised of our arrival but has not been in or informed us of their unavailability. Quoted collection and delivery times are an estimate only. The company cannot take responsibility if delays occur due to volume of work, staff shortages, traffic hold ups, vehicle breakdowns or any other reason. Customers who ask for collections or deliveries to be done remotely ie the customer is absent must take full responsibility if the items go missing either before they have been collected or after they have been delivered. The company cannot be responsible for damage to garments left out for collection or delivered remotely due to adverse weather conditions or any other reason. The company cannot be responsible for any damage to customers premises or contents therein when delivering or collecting inside or outside that premises. Our drivers will exercise reasonable care but it will be the responsibility of the premises owner to claim on their own insurance if accidents happens.
Respect
We will always endeavour to treat our customers with respect and fairness and to provide a good and value service and deal with complaints in a fair and timely fashion. However we will not tolerate abuse in any form to our staff or representatives and we reserve the right to refuse service and withdraw communication if this occurs
Linen hire terms & conditions
All items remain the property of The Ironing Service.
Damage or Loss
Any damage or loss then the item will be chargeable. Damages or missing items will be identified within 5 working days of being returned to base. Were possible photographic evidence will be submitted with the invoice for replacement. Prices will be charged at the replacement cost at the time and initially deducted from the deposit.
Hire Period & Charges
The hire period is for a maximum of 7 days. If items are kept longer then you will be charged in 7 day increments at the original hire price then either replaced at the changeover price or collected for return to stock. For re hire there must be a 7 day gap between hire periods or the changeover price will apply. The changeover price equates to what you would pay for a normal wash, dry & iron service but also includes an extra week’s hire FREE. All prices can be found on our website at www.the-ironing-services.co.uk.
Deposit
A £50.00-£100.00 deposit is required at time of hire. This will be returned up to a maximum of 5 days after return less any cost for damages or loss.
Delivery & Collection
The customer is responsible for setting a time window for when the goods are required. The time window will be a 2 hour slot and must be agreed before hand. If no time window has been agreed then delivery or collection will be at the discretion of the driver appertaining to his route. The Ironing Service cannot be held responsible for any costs due to late arrivals due to circumstances beyond its control. The Ironing Service will however keep the customer informed should this arise. Should no one be on hand at the property to receive the goods and no remote deliveries have been previously agreed then the goods will be returned to base and a failed delivery charge will apply.if previous hire items are not available for collection on the return date then a further 7 day hire charge will apply.
Unused Items
Items which are unused will still be chargeable at the full price. These items must not be kept for future use (unless agreed by The Ironing Service and then a further 7 day hire charge will be applicable) but must be returned after 7 days or replaced with fresh (Changeover).
Faulty Stock
We will check carefully all stock for any damage or stains before releasing it for hire. In the event that damage or stains go unnoticed and items are unusable we will replace at the earliest opportunity or will credit the cost of hire whichever is preferred. The Ironing Service cannot be held responsible or pay compensation due to unusable items. We recommend that spare items of at least one of each are kept on the premises.
Payment
Payment is due at time of delivery unless otherwise agreed. Trade accounts are net 14 days and must be agreed in advance